Law firm tech leaders on how early adoption paid off during COVID

When Gluckstein started at the business founded by his father, he mentioned he had cost-free reign to pursue his fascination in technological improvements. By 2000, the firm was paperless and Gluckstein was concerned with the Ontario Demo Attorneys Affiliation and tech startups acquiring office administration and shopper partnership management (CRM) tools for customer retention. He developed his possess consumer portal, which permitted clients to log in, drag and fall files, and perspective their case’s development.

“Oftentimes, I was the guinea pig to attempt out these systems in my office,” reported Gluckstein. “From the client’s perspective, I always assumed that the consumer should really have 24-hour entry to their documents and be equipped to get in touch with some kind of operational facet of the case to get key files and see where their situation is on the litigation timeline.”

“Client interaction is normally the most significant issue in litigation conditions.”

The organization applied application-as-a-assistance (SaaS) and cloud-based mostly plans. When a handful of senior employees made the decision they did not want to commute to the firm’s downtown-Toronto office environment any longer, these solutions authorized for hybrid get the job done, pre-COVID. Gluckstein even adopted Zoom, as a voice-more than-world wide web plan, in January 2020. When COVID hit, the organization adapted promptly, he mentioned.

“In my space of observe, in personal personal injury, a large amount of the regulation firms have been not all set. A great deal of the compact boutique tactics did not devote in technology, did not have paperless workplaces, and they were not in a position to adapt. So that produced really an possibility for our office, in currently being a tech chief and innovating with them and aiding them spouse with us to innovate.”